(416)-860-3745       Help@BookkeeperAssistant.com

FAQ2021-11-13T16:50:44+00:00

FAQS

Frequently Asked Questions

Why should we use your assistant service when there are 100s to choose from?2021-11-17T18:41:09+00:00

We are a small boutique business. You will talk to the owner of BookKeeperAssistant.com on the consultation. We only place a limited amount of clients each month because we are invested in the success of your business. Prosper hires 50 new staff each month. Your assistant learns and trains with us and we have several thousand dollars invested into each of our assistants before they ever start to work for you.

Do you have a part time service? I don’t need full time help.2022-01-08T16:47:29+00:00

No, We only provide the full time service. $8.25 per hour which is $1320 for the entire month. We keep our service options as basic as possible so we can focus on providing the best training and service to our clients.

How Much training has my virtual assistant received?2021-08-19T15:42:08+00:00

All of our assistants have a secondary education before they start working for us. When they work for Prosper’s real estate company they get 10 weeks of on the job training.

How Long is the process from committing to the service until the assistant can start working for my company?2021-08-15T15:02:30+00:00

On Average, after you commit to using our virtual assistant service the VA will be able to start working for your company within 4 weeks. We are meticulous about finding the perfect teammate for you and making sure they are fully trained before they ever start working for you.

Does the Accounting Assistant have actual Accounting Experience?2022-01-08T16:48:29+00:00

Yes! All of our Accounting Assistant have past experience working in a Accounting department or have a degree in Accounting. All of our Accounting Assistant also work in our Accounting department helping us hire, train and retain USA employees.

Am I sharing my assistant with someone else?2021-08-15T15:02:39+00:00

No, your assistant is fully dedicated to you and your company. They report to you to clock in and clock out each day and they will become a member of your team for a full 40 hours per week.

Can your assistants Speak Spanish?2021-08-15T15:02:42+00:00

No, our assistants are based in the Philippines and do not speak Spanish.

What other companies do you work with?2022-01-08T16:49:06+00:00

We work with many companies all over the country. Currently, we help clients in 37 different states, Canada, and the Netherlands. Because we sign a non disclosure agreement with every client, we can’t talk about what companies use our service or their unique business practices. If you would like to review what our clients have to say about our service CLICK HERE.

What is the additional cost for Website Chat capability?2021-08-15T15:02:49+00:00

We highly recommend that you use your assistant to add the website chat capability to your company. You will reach more prospects, set more home tours and sign more leases. If you would like our help to install this service it will be an additional $15 per month.

How does payment work?2021-08-15T15:02:52+00:00

Payment is due for your first month of service before your assistant starts working for you and will be prorated based on the date they start. The following months payment will be due on the first of the month.

What if my assistant leaves your company?2022-01-08T16:49:37+00:00

Although this rarely ever happens, if your assistant leaves our company you can be assured that we will be able to recruit and find you a new assistant fully capable of the same tasks. We have a performance guarantee. If we have to replace your assistant for performance or attendance issues we will give you 1 free month of service to make up for training the new person. When you work with us, we become your staffing solution for life.

Is my virtual assistant being paid well?2021-08-15T15:02:58+00:00

Prosper pays virtual assistants more than 3 times the minimum wage in the Philippines and our starting salary is nearly double the industry standard for southeast Asia Business Process Outsourcing (BPO) companies. We also pay for their sick and vacation days and they have many ways to receive bonuses for doing a great job working for you.

What happens if my assistant calls in sick?2022-01-08T16:50:11+00:00

Unfortunately sometimes staff members can’t make it to work. It is important to note that with your payment plan you are not paying for 14 days of their work schedule each year. So if they call in sick and it is not a habitual issue, then you are not paying for their sick or vacation day. We do have extra staff on hand to support when our assistants may be late or unable to attend work.

Why might I need a virtual assistant?2022-01-08T16:50:40+00:00

TIME IS MONEY, and you can only grow so much if you are spending your time on tasks that anyone can be trained how to do. No matter how large your business is, you should always be focused on the 20% of tasks that bring in 80% of the revenue.

What are the first steps after signing up?2021-08-15T15:03:10+00:00

First, we will have a short 15-30 minute consultation with you to fully understand how you will use your virtual assistant so we can pair you with a Prosper team member that has experience in the skills you are requesting help with.

Is there a contract and if so how long?2022-01-08T16:51:17+00:00

There is no long term contract. You can cancel at anytime with a 30 day notice before your next service is scheduled to repeat. The agreement you sign at the start of your service is a non disclosure and non solicitation agreement. We can send you a basic agreement to review at any time.

How do I sign up for service?2021-11-17T18:47:05+00:00

Simple! Just send an email to Help@BookkeeperAssistant.com and we will have one of our client management representatives reach out to you.

Steps of Getting Started
Go to Top